Here at MachineShop, we frequently talk about the importance of operational device management – but why?
More than just reacting to a crisis, device management best practices require a common framework to address the entire lifecycle (from provisioning all the way through eventual decommissioning).
As noted by ABI Research in a recent report, “By ignoring device management, users have immediately decreased the long-term value of their solutions and increased the costs and resources needed to deal with a situation they could have easily addressed and avoided in the first place.” Those who systematically approach operational device management will reap deeper customer satisfaction, reduced operating costs, and improved revenues.
The proliferation and use of smart and connected products is exploding in every industry. They are a critical element in the digital transformation of companies of all sizes. Connected products radically transform the customer experience and the maker-buyer relationship - in both B2B and B2C segments. By simplifying connected product management and integration of product data for a broader set of stakeholders, enormous benefits can be unlocked for thousands of organizations and millions of people. The management of the Connected Product Value Chain starts with a deep understanding and ability to manage each connected device’s lifecycle from initial deployment through its eventual end of life and decommissioning.
This blog series will cover the issues, requirements, and best practices for each of the following stages of a device’s lifecycle:
Onboard: Devices and Users
Easily define device and user profiles based on your business logic and quickly upload device information individually or in bulk.
Provision: Devices Auto-Configure
With zero touch deployment, automatically configure and update devices on initial power-up.
Monitor: Device Health and Diagnostics with Policy-Based Notifications
Monitor device and network wellness using configurable policies that trigger notifications and other EdgeIQTM actions.
Update: Software and Configurations
Schedule software updates with built-in software updates, retry management for OS, firmware, applications, third party services, and integrations based on specific devices, groups, accounts, locations, channel partners, networks, and more.
Retire: Decommission Devices
Effortlessly remove both individual and groups of devices as needed from service regardless of connectivity status.
How can your company go further with its connected product strategy, and what are the best practices to consider? Over the next few weeks, we’re going to break down every element of connected device lifecycle management to help you improve your operations.